Telecommunication operator O2 has launched a new Network Supervision Center (Customer and Network Operation Center – CNOC) in the Gamma building. This central workplace provides continuous supervision of mobile and fixed networks, IT systems, and the Oneplay television platform. The project included the complete construction of new infrastructure, including 41 kilometers of cabling and independent technological facilities.
The monitoring center is staffed by a team of 40 specialists operating 24/7. Their main task is to coordinate the resolution of technical incidents, manage crisis processes, and evaluate customer impacts. The workplace is equipped with three state-of-the-art large-format display walls for individual technological domains, allowing real-time monitoring of millions of services.
“CNOC is a place from where we have a real-time overview of the status of our networks and services and from where we manage their operation. Behind the running services, continuous monitoring ensures that everything works reliably.”
Relocating the center from its original location in Pankrác required the construction of specific technical facilities. The project included a new server room with separate cooling and fire protection. 35 kilometers of Ethernet and 6 kilometers of power cables were installed, along with backup UPS power and independent internet connectivity from external providers. These measures are designed to ensure the center's operation even in the event of widespread technical outages in the vicinity.
The monitoring method has undergone a transformation in recent years. While operators previously focused on individual technical alarms, the current system focuses on service functionality from the end-user's perspective.
“Artificial intelligence will play an increasingly important role in the coming years. It will help connect thousands of related events into a single incident,”
explains Pavel Duchoň, head of the O2 Surveillance Center. Currently, the operator proactively resolves approximately 15% of incidents before the customer contacts support, and plans to increase this share to 25% by the end of the year.
Given that O2 is among the critical infrastructure entities of the state, the new CNOC also serves as a contact point for other operators and state institutions in resolving extraordinary crisis situations. The center is dimensioned to handle the future development of digital technologies and the growing demands on data transmissions in 5G networks.